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SubjectWell: It Manager / It Project Manager

SubjectWell

This is a Full-time position in Austin, TX posted September 2, 2021.

IT Manager / IT Project Manager About SubjectWellSubjectWell is a venture-backed technology company on an unstoppable mission to disrupt the antiquated $100 billion-dollar clinical trial patient recruitment sector.

Almost all clinical trials fall behind schedule, leaving patients unable to access the most promising treatments and pharmaceutical and biotech companies unable to quickly carry their innovations to market.

SubjectWell was founded by two entrepreneurs on their third successful startup, to unlock the potential of a true marketplace for clinical trials.

We leverage proven data science and performance marketing techniques to hit a hard reset to the massive patient recruitment challenge that sits at the critical nexus of speeding delivery of the best therapeutics to the world.Here’s your chance to really make a difference, both in your career and in the lives of millions.

About the positionSubjectWell is focused on providing world class end-user support and empowering employees with best-in-class technical resources.

Our technology team is growing at SubjectWell, and we are looking to add an IT Project Manager to the organization.

This individual will oversee IT projects for our foreign offices and will be responsible for developing and coordinating a support structure, monitoring all activities and implementing projects as needed.The role of the IT Project Manager within the organization is to ultimately identify and bring forth technology infrastructure and solutions.

This role serves as the IT Project Manager for activities and acts as liaison between the operational and technical sides of the organization, identifying needs and coordinating activity with internal and external teams.The IT Project Manager is responsible for providing IT systems management and support services that enable the growth of the company and plays an integral part in working with operational teams on how to efficiently utilize technology in supporting the business.This is an individual contributor position overseeing complex projects and managing productivity of contract employees, reporting directly to the Vice President of Technology.

ResponsibilitiesBring creativity, strategic thinking and pragmatism coupled with an awesome “can-do” attitude and the passion and energy to solve problems and deliver high-quality resultsResponsible for conducting periodic reviews with teams as well as weekly and monthly status reports to key stakeholdersSet high standards for issue handling, escalation and problem management for our foreign workforceRecognize inefficiency and drive process improvement to enhance the productivity of all foreign employeesWork closely with technology team to plan for the support of new tools and services and improve the level of support provided for existing onesResponsible for building relationships with key stakeholders, re-structuring of support desk/business processes, ticket delegation and incident managementChampion IT support processes and ticket system training across the company.Manage and assign projects in Jira Service Desk and 3rd Party ticket systems.Track ticket data and generate reports on the help desk performance.Manages the incident queue so that IT support issues are driven to closureGather and analyze metrics to benchmark the workload/performance and identify trends in IT issuesEnsure that all policies and procedures for communication and escalation of incidents and issues are followed, and that the IT team is up to date with industry standard policies and protocolsDefine and maintain a comprehensive root cause analysis and apply appropriate solutionsHandle problem recognition, research, isolation, resolution, and follow-up for routine user problemsDevelop and publish KPIs surrounding the support organizationLead several weekly meetings to maintain project timelines and deliverables Qualifications3 to 5+ years’ experience in IT support, preferably in a lead roleStrong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiencesBackground in technical troubleshooting and strong analytical skillsEstablished time and project management skills with the ability to lead multiple projects simultaneouslyProven ability to operate in dynamic fast paced situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalismExperience communicating cross-functionally and across management levels in formal and informal settingsExperience in making data-driven decisionsSBS in Computer Science, related field, or 5+ years of industry experienceExperience with ticket management systemsExperience with Agile methodology using JiraExperience with performance and/or security testingTechnical experience in the following a plus:Windows Domain ControllersWindows Group PoliciesOffice 365 AdministrationSystem ImagingVPN AdministrationIP Telephony BenefitsFully paid Medical, Dental, and Vision Benefits for employee and immediate family401(k) with 3% employer contributionCompany stock optionsFlex PTOCasual office