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Lead Regulatory Relations Manager


This is a Contract position in Fair Oaks Ranch, TX posted April 23, 2020.

Purpose of Job

The Regulatory Relations function of the Chief Risk Office of USAA provides a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations oversees critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

Job Requirements

  • Acts as a trusted adviser to the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.
  • Serves as a central resource in developing strategies for the execution of regulatory exams and supervisory developments
  • Implements industry best practices for regulatory examination management by providing centralized task management and expertise.
  • Develops and communicates insights on USAA-specific regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes.
  • Leads, assembles, and facilitates stakeholder responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.
  • Ensures quality assurance is performed on stakeholder responses ensuring completeness and accuracy before submitting responses to regulators.  
  • Serves as a resource to team members on escalated issues.


  • Bachelor’s degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 8 or more years relevant work experience (such as regulatory interactions, risk management policies and frameworks) to include serving as a regulator or interfacing with regulators.
  • Demonstrated experience working in a highly regulated environment.
  • Advanced knowledge of laws and regulations applicable to large financial institutions (e.g. OCC Heightened Standards, FFIEC Handbooks and Guidance)
  • Expert knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.
  • Demonstrated ability to interface with the most senior leaders to provide effective guidance and regulatory expertise.
  • Demonstrated ability to develop and communicate complex concepts verbally and in writing
  • Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we’ve been a top-40 Fortune 100 Best Companies to Work For®, and we’ve ranked among Victory Media’s Top 10 Military Friendly® Employers for 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

See what it’s like to work for a company where your passion meets our purpose:

USAA Careers

Relocation assistance is available for this position.