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Director, Head of Operations-Fresh Food and Local

GoBrands, Inc.

This is a Full-time position in Austin, TX posted April 5, 2021.

n n nDirector, Head of Operations-Fresh Food and Localn Austin, Texas 3614 nn n Job Description n Overview n n nn goPuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to over-the-counter medications to food and drinks, and in some markets, alcohol
– in just minutes.

As a member of goPuff’s new Fresh Food & Local division, the Director, head of operations plays a crucial role contributing to building and improving the Fresh Food & Local food business unit across the country.

This person will work cross-functionally with the Fresh Food & Local business development team, field operations, real estate, merchandising, marketing, and digital product teams to rapidly deploy fresh food capabilities across goPuff’s real estate portfolio.  nn nn The Director, head of operations will be responsible for all aspects of performance of the Fresh Food & Local business unit: building great processes, hiring the best people, rapidly scaling the business, and operating it efficiently.

nn n Responsibilities n n In collaboration with the greater goPuff team, develop, refine, and quickly execute a playbook for adding Fresh Food & Local capabilities throughout the goPuff portfolio.

This is a new business unit, so build and then work your plan Launch every new Fresh Food & Local location with best-in-class food partners.

Ensure every location delivers the best of local brands across all target menu categories Drive the marketing team to aggressively grow sales and goPuff users by designing creative marketing campaigns and executing well in your markets Build novel solutions to ensure our driver-partners deliver high-quality fresh food to our customers in record time Build a great team of Regional Ops Managers, Cafe Leads, and Cafe Associates that constantly prepare & deliver incredible fresh food across the country Analyze, refine, and report, working with our data science team, to make build a strong business case for every decision informed by the massive array of data made available to you by a world class technology company Bridge the gap between the HQ and Field teams by supporting the local Operations team in their recruiting efforts to ensure that we have the proper staff to manage day-to-day operations Coach and train goPuff the employees in your facilities to continue to improve day-to-day execution, while preparing them to take on new roles and responsibilities Operate your region to benchmarks and seek responsibility
– the buck stops with you n Qualifications n n 6+ years of professional experience across the following fields 2+ years of tier 1 investment banking or management consulting experience 4+ years at an early-stage, growth-stage, or enterprise technology company in corporate development, business operations, business intelligence, or similar Consumer technology background at an early stage or growth stage company highly preferred Experience and demonstrated interest in food innovation and food delivery The ability to connect and empathize with colleagues from multiple backgrounds, from a software engineer in Philadelphia to a barista in Phoenix Comfortable addressing challenges with ambiguous or incomplete information Strong organizational skills and extreme attention to detail Honest and direct without any ego Demonstrated ability to manage priorities and cross-functional projects in a dynamic environment Strong analytical skills, comfortability with large datasets, and the ability to synthesize quantitative analysis into a strong business case Initiative and bias for action, on-time delivery, and operational excellence Willingness to travel up to 25% The position will be based in Austin, TX n About Us n n nn goPuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to over-the-counter medications to food and drinks, and in some markets, alcohol
– in just minutes.

With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $1.95 delivery charge.

goPuff is open 24/7 in many markets and late night everywhere else to bring customers what they need, when they need it most.

nn nn The goPuff Fam is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply.

We are an EEOC Employer.

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