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Automotive Services Field Supervisor


This is a Contract position in Coppell, TX posted March 15, 2023.

Automotive Services Field Supervisor

AAA offers Excellent Benefits!

  • Medical/Dental/Vision

  • 401k with company match

  • PENSION PLAN! Only 4% of US companies offer this and AAA is one of them!

  • Tuition Assistance

  • Free AAA Membership

  • Discounts on travel and insurance

  • Life and Disability Insurance

This position provides field management to contracted Emergency Road Service (ERS) providers through the employment of relationship building techniques and the effective communication, coaching, tutoring and mentoring of sound business and financial practices, as well as Club philosophies, policies and procedures. Successful field management ensures a stable service delivery network providing Totally Satisfied roadside assistance to AAA members and other customers.

  • Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise.

  • Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations.

  • Inspect and evaluate station locations, verifying that facilities, equipment, and drivers appearance comply with Club policies.

  • Investigate, document, and resolve member and customer service issues as required.

  • Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station.

  • Prepare proposals recommending expansion or reduction of station call volumes as needed.

  • Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns.


  • 4-yr. College Degree or an equivalent combination of education and work experience required.

  • 3-5 years demonstrated ERS, CSR, or related sales management experience required.

  • Experience managing large external vendor relationships, including management of work teams, desired.

  • Demonstrated knowledge of the towing industry and mechanical aptitude preferred.

  • Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.

  • Professional verbal and written communication skills required, including excellent presentation skills.

  • Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements required.

  • General management, organizational and time management skills required.

  • Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio required.

  • Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required.

Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts

AAA Texas is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer