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Remote CKD Sales Coordinator

Fresenius Medical Care North America

This is a Full-time position in Austin, TX posted April 6, 2021.

nn PURPOSE AND SCOPE: nn nnThe Chronic Kidney Disease (CKD) Enrollment Coordinator is responsible for enrolling eligible health plan members into the CKD program.

The Coordinator will make calls to eligible payor program members and discuss the benefits that the CKD program can provide them in an effort to persuade them to join the CKD program.

The incumbent determines eligibility and performs various enrollment and disenrollment processes for related plan members to ensure compliance.

The CKD Enrollment Coordinator will partner cross functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.

nn nn nn nn PRINCIPAL DUTIES AND RESPONSIBILITIES: nn nn n nn Under general supervision, follows established company policies and procedures and applies acquired job skills to accomplish daily enrollment/ disenrollment operations.

Educate members on the CKD program and its benefits.

Determine eligibility and perform various enrollment and disenrollment processes for related plan members to ensure compliance.

Obtain missing information for enrollment completion.

Coordinate process within required timeframes.

Contact referred members of contracted clients to engage members in the programs and conduct data gathering piece of enrollment.

Engage in accurate and timely resolution of issues and functions with minimal direction.

Anticipate workflow needs based on established processes, policy and procedures.

Partner cross functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.

Process all related account maintenance tasks.

Obtain missing information for enrollment completion.

Coordinate process within required timeframes.

Compare reports to eligibility file and resolve any discrepancies with member status data.

Responsible for review of related training and reference materials.

Escalates issues to supervisor for resolution, if necessary.

Participates in relevant CKD meetings with leadership or with the Payor(s), as needed.

Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

Assist with various projects as assigned by direct supervisor.

Other duties as assigned.