Customer Care Representative

Customer Service RepresentativeDallas RegionalDallas, TX, USAWant to work for a company where doing good is what we do?The feeling is mutual.Our office located in Dallas, TX is seeking an Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.A starting annual salary of $43,790 and may be negotiable based on level of experience and applicable licenses within the Property and Casualty Industry. The 40-hour/week work schedule will be Monday through Friday from10AM and 7PM (CST) with the potential to work holidays and a few Saturdays per year.Now offering a $1,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have accepted their offer between March 1, 2023 through April 30, 2023. The Signing Bonus will be a single, lump sum payment issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.Responsibilities:Telephone contact in a high call volume environment to service existing accountsProfessional telephone manner to establish and maintain effective relationships to gain trust and respectAbility to problem solve and use time effectively in order to multitask and prioritize workWork well with others in a team settingMeet production goals, which is shown through policies written and Amica Life ReferralsSix to eight weeks of comprehensive training is providedQualifications:High school diploma or equivalent education requiredPrevious customer service and sales experienceExcellent interpersonal and communication skillsComputer keyboard (35 wpm) and processing skillsPrevious insurance background is a plus, but not requiredAfter hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)Perks and BenefitsPaid vacation, holidays and sick dayCompetitive salaries and exceptional benefitsGenerous leave programs, including paid parental bonding leaveMedical, dental, vision coverage, short- and long-term disability, and life insuranceStudent Loan Repayment and Tuition Reimbursement programsFitness and wellness reimbursementGenerous retirement benefitsEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyAbout AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.hp15#li-jm