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Systems Analyst

Odyssey Information Services

This is a Full-time position in Houston, TX posted July 8, 2021.

This Level III Hospital Systems Analyst will provide technical support for Exchange Online, Microsoft Outlook, One-Drive, InTune Mobile, and other O365 applications. You will provide administration and management of Exchange online mailboxes, Room Mailbox, Shared Mailbox CreationAuto-mapping and Troubleshooting. Required skills Provide Level 3 Technical support for Exchange Online, Microsoft Outlook, One-Drive, InTune Mobile, and other O365 applications. Administration and Management of Exchange online Mailboxes. Room Mailbox, Shared Mailbox CreationAuto-MappingTroubleshooting. Familiar with Email Track and Trace, Auditing, eDiscovery, and Mail Hygiene. Document technical knowledge articles for Support Desk. Understanding of Exchange Hybrid and Centralized Mail Flow Applications Microsoft Outlook, Exchange Online, OneDrive, Mobile Application Management (BYOD) InTune, Exchange Online Protection (EOP), Exchange 2013 Familiar with hardware and software Knowledge of healthcare industry Solid documentation writing for installing and operation procedures Desired skills Level 3 RightFax experience Familiar with Message Labs Responsibilities Training and developing others at the help desk Some project management and planning, process mapping, group presentation, written and verbal communication Analytical and organizational skills Communication with vendors Troubleshooting abilities of basic problems and recommending appropriate action Coordinate upgrade schedules with vendors and users across the integrated delivery system Assist with upgrade testing