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Sr. Application Operations Analyst

The Intersect Group

This is a Full-time position in Richardson, TX posted July 6, 2021.

Application Operations Analyst

Responsibilities:
Assists the technical and end-user community with the installation, configuration, and ongoing usability of applications within established standards and guidelines Function as a collaborative team member in a highly effective Enterprise Application Support organization supporting 100+ banking applications/processes Manage and maintain Enterprise application releases including diagrams, specifications, documentation, scripts, and source code Monitor batch jobs, application logs and monitoring tools to proactively prevent application failures Create documentation to be included in knowledge base of issues and resolutions Work with external vendors and internal IT departments as appropriate to research and resolve problems Work with internal business teams to establish application requirements and implementation expectations Participate in critical major incident resolution and treat such events a top priority Perform software upgrades and other Technology Lifecycle Management activities

Qualifications:
College degree or equivalent experience required 6 to 8 years of technical support experience preferred 6 to 8 years of Windows skills required 3 to 5 years of PowerShell, VB scripts and Batch Scripting preferred Must demonstrate strong sense of urgency regarding solving critical business application issues Must have excellent customer service, telephone, listening and communication skills Strong problem solving, pattern recognition and, critical thinking skills necessary Aptitude to automate manual processes and validations with scripting languages Must be able to process multiple sources of input and troubleshoot at all layers of the OSI model to determine root cause Ability to understand and clearly communicate technical information to non-IT personnel Must be able to minimize downtime by rapidly diagnosing and resolving problems Be able to track and document information regarding troubleshooting techniques Ability and willingness to work overtime, participate in 24 hour on-call rotation Specialize in problem identification and proposal of alternative solutions Adept at working on multiple issues simultaneously Openness to collaborate, share knowledge and provide technical direction to team members cross functionally Familiarity at using troubleshooting utilities such as logparser, windbg, Fiddler, PCAP, debugdiag, etc Ability to automate repeatable process is a plus