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Post Closing Concierge Team Lead

Fairway Independent Mortgage Corporation

This is a Full-time position in Carrollton, TX posted July 8, 2021.

Job Posting:Job Summary: The Post Closing Concierge Team Lead position provides direction, support and guidance to a team of post closing specialists.

Team is responsible for the day-to-day functions of the Post Closing Validation, Shipping and Purchase Clearing process for a specialized population of investors and/or designated branches.

Will rely on knowledge and experience to ensure Fairway meets warehouse bank and investor delivery timeframes during high volume periods throughout the month.

Essential Job Functions: * Works with Post Closing Manager to develop a strategy the team will use to reach its goal* Communicates any training that team members may need to manager* Communicates clear instructions to team regarding new investors, new policies and procedures and training material* Listens to team members’ feedback* Monitors team members’ participation to ensure the training they have been provided is being put into use, and also to see if any additional training is needed* Creates and distributes team reporting* Utilizes resources available to assist in resolving issues and research above and beyond normal avenues (i.e.

intranet, Allregs, Knowledge Owl, FHA Connection, etc.)* Handles escalation of loans requiring additional assistance or review* Address questions, concerns and escalated issue from team members* Provides top tier level of customer service, including fast and accurate responses via telephone, email and instant message* Special projects or research items as assigned* Participates in proactive team efforts to achieve departmental and company goals* Performs weekly pipeline reviews with each team member to ensure loans are on track for purchase and to provide direction on loans coordinators have questions regarding Required Knowledge and Skills: * Solid knowledge and understanding of loan process from application to funding* Solid knowledge and understanding of all warehouse bank and investor guidelines* Solid knowledge and understanding of Excel (pivot tables, v lookups)* Solid knowledge and understanding of supporting documents for mortgage loan files* Solid knowledge and understanding of customer service and interpersonal best practices (i.e.

email/verbal communication, escalation process, and detailed notes in the system)* Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow #indeed