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Desktop Engineer (Edinburg, TX)

Teleperformance USA

This is a Full-time position in Edinburg, TX posted March 17, 2023.

Category : Administrative



Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures



Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.



  • Assist with the support of all aspects of LAN-based networking
  • Assist with the installation and maintenance of all computer hardware and software
  • Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
  • Cabling new and existing locations for new network, phone or other equipment
  • Repair or upgrade computer systems as needed
  • Provide Tier 1 level support on hardware and software technical issues
  • All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer QUALIFICATIONS 

    • Must be a computer course student, graduate or have computer related work experience.
    • Strong understanding of network routing protocols and their practical applications on global networks Experience in managing distributed inventory of network equipment Experience in virtual networking setup using VMware ??? Experience with Cisco and Juniper product lines at a technical and hardware level Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices 
    • Experience with VoIP and supporting VoIP over a production WAN ??????? Ability to view a computer monitor for several hours at a time Candidates must have open availability and able to work additional hours as needed PREFERRED QUALIFICATIONS
    • Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience


    Being One of Our People

    It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.


    Teleperformance is an Equal Opportunity Employer