Customer Experience Agent

The Company

7Drive is 7-Elevens delivery division and were on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Driver Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.

Responsibilities

• Coordinate the On-Time Delivery Transactions by client, region, and area.
• Navigation and processing transactions using Skipcart Proprietary Software.
• Ability to assist in driver navigation.
• Ability to read and translate/understand maps/distance/time to destination.
• Assist New Drivers in Online Account Registration.
• Meet required metrics or service levels required by our clients.
• Adherence to the company policies and work standards.
• Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
• Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
• Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
• Demonstrated multi-tasking skills in the above-listed fields.
• Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
• Ability to work effectively in a high demand and fast paced environment.
• LOCAL TO SAN ANTONIO TX. ONSITE ROLE

You Bring

• High School Diploma or equivalent with 12 months experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
• Ability to utilize basic math computation skills
• Fast typing skills; using a touch typing system is a plus
• Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
• Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
• Call Center experience is preferred.