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Customer Experience Agent


This is a Contract position in San Antonio, TX posted March 15, 2023.

The Company

7Drive is 7-Elevens delivery division and were on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Driver Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.


  • Coordinate the On-Time Delivery Transactions by client, region, and area.
  • Navigation and processing transactions using Skipcart Proprietary Software.
  • Ability to assist in driver navigation.
  • Ability to read and translate/understand maps/distance/time to destination.
  • Assist New Drivers in Online Account Registration.
  • Meet required metrics or service levels required by our clients.
  • Adherence to the company policies and work standards.
  • Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
  • Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
  • Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
  • Demonstrated multi-tasking skills in the above-listed fields.
  • Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
  • Ability to work effectively in a high demand and fast paced environment.

You Bring

  • High School Diploma or equivalent with 12 months experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
  • Ability to utilize basic math computation skills
  • Fast typing skills; using a touch typing system is a plus
  • Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
  • Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
  • Call Center experience is preferred.