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CRC Specialist

Methodist Hospital

This is a Full-time position in Jourdanton, TX posted September 3, 2021.

Description SHIFT: Days (rotating weekends)SCHEDULE: Full-timeSchedule will vary based upon position and facility| Days/Evenings/Nights/Weekends/Rotating Weekends/HolidaysAre you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means tobe a part of a team. We are now seeking, Full-time Registrars, PRN Registrars, Virtual Registrars, Patient Experience Concierge and Team Leads to work in our San Antonio Facilities!We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:Tuition Reimbursement/Assistance ProgramsStudent loan repayment100% matching 401k based on years of serviceIdentity Theft Protection discountsAuto, Home, and Life Insurance optionsAdoption AssistanceEmployee Stock Purchase Program (ESPP)As a Registrar, you will work directly in the facility to ensure the highest quality of care is provided to our community. Our team is dedicated to helping others in their time of need.In this role you will:Welcome patients and family members in a professional manner providing exemplary customer serviceContact the nursing staff for emergency medical needs and answer patient and visitor questionsInterview patients at workstation or at bedside to obtain all necessary account informationEnsure charts are completed and accurateVerify all insurance and obtain pre-certification/authorizationCalculate and collect patient liable amountAdhere to AIDETpatient communication guidelines: Acknowledge, Introduce, Duration, Explanation, and ThankYouQualificationsHigh school diploma or GED PreferredOne year of related experience requiredOur Registrar PRN position is perfect for individuals who are interested in supplementing their income while gaining valuable experience with one of the largest healthcare systems in the country. As full or part-time opportunities come available in the department, PRN staff can apply and grow with us! Many current full-time employees started out as PRN!As a Virtual Registrar, you will be responsible for the timely and accurate virtual registration process which includes interviewing patients for all pertinent account information and verifying insurance coverage.In this role you will:Greet every patient in a timely manner through the Virtual Registration Assistant, meeting established goals for wait timesMaintain a professional image through appearance and communicationDemonstrateexcellent customer serviceEnsure charts are completed and accurateVerify all insurance and obtain pre”certification/authorizationCalculate and collect patient liability amountsEnsure that all necessary signatures are obtained for treatmentsAnswerany questions and explain policies clearlyProcess patient charts according to virtual flow needs and established productivity standardQualifications High school diploma or GED preferredOne year of related experience requiredSuccessful candidates must be well versed in device, application and telecom related to Virtual Registration in order to ensure consistent patient connectivityAs a Patient Experience Concierge, you will be responsible for greeting and navigating patients/guests in registration areas to ensure an overall positive customer experience.In this role you will:Assist incoming patients, his/her relatives, or other responsible individuals in any check-in functions where they have questions regarding entering demographical information or insurance/financial information.Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.Perform lobby rounding to ensure patients are kept aware of their wait time expectations and that the waiting room area is clean, safe and comfortable for patients, family and visitors.Consistently provide patient flow updates to PTAC leadership.Contact the nursing staff for emergency medical needs and answer patient and visitor questions.Coach other employees with customer service opportunities and escalate any concerns to Manager.Promotes and demonstrates excellent customer service.QualificationsHigh School Diploma/GED preferred, Hospitality Degree preferred.Minimum 3 years’ experience in the areas of: Hotel Front Desk/Reservations, Restaurant, or Retail required.Previous Patient Registration/Admissionsexperience ishighlypreferred.Highly skilled in utilizing aniPad and/ortablet.Must be able to stand on your feet for the majority of your shift.Parallon is anindustry leaderin revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named aWorld’s Most Ethical Companyby Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.HCA Healthcare is dedicated tothe growth and developmentof our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Notice Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clickinghere.For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.Company Description:HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We’re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.