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Contact Center Operations Coordinator (Workforce Analyst) – DIS – req9306

Alamo Colleges District

This is a Contract position in San Antonio, TX posted March 15, 2023.

Contact Center Operations Coordinator (Workforce Analyst) – DIS – req9306

If you are a TRS or ORP retiree please contact Employment at … for clarification on eligibility of this position.

Posting closes on: 2/26/2023 at 6:00pm CST

The date after which applications are not guaranteed review is 2/6/2023

Hours per Week: 40

Hourly or Salaried: Salary

Funding source: Hard Money

Number of opening: 1

Benefits Eligible: Yes

Location: District Support Offices
2222N. Alamo Street
San Antonio, Texas, 78215
United States

Job Summary and Description
Thisposition will provide vendor management to include intraday workforcemanagement, forecasting, and budget for multiple third-party tier 1 call groups(financial aid, bursar, admissions and records, and continuing education).
To view a complete job description, click here.


Minimum Education and Experience:

  • Two years or more experience directly working with call center intraday and forecast data, budget reports, and other call center duties.

Preferred Education and Experience:

  • Experience with Banner (ERP) system.

Licenses and Certifications:

  • Must have a valid driver’s license and be insurable through the organization’s insurers.

Motor Vehicle Report is required in addition to background check and drug screen

EEO Statement