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Client Solutions Associate

ClassPass

This is a Full-time position in Houston, TX posted June 10, 2021.

About the Role:

In this role, you are the face of ClassPass to our corporate partners.

You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues.

You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels.

In addition, you will be a liaison between our internal partners (CX & Launch) to ensure successful client rollouts and ongoing programs.

This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners.

The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships.

This is an excellent entry-level role for those looking to build a career in Account Management and Client Services.

Key Responsibilities:
Respond to a high volume of emails (and limited phone calls) and prioritize them based on client level and urgency Assist with resolving transactional issues and completing ad hoc projects Deliver outstanding service to our corporate partners Assist with Launch Act as dedicated liaison between Corporate & CX Leverage negotiation and persuasion skills to maintain relationships with corporate partners
Skills & Experience:
Bachelor degree Minimum of 1 year of work experience in a customer/client-facing role A detail-oriented approach to executing tasks and an ability to manage multiple projects at once A team player and comfortable with an ever-changing startup environment
Who we are

ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best classes and experiences into one app.

Founded in 2013 by Payal Kadakia, ClassPass connects members to millions of classes in 30 countries around the globe, and is now available as a wellness benefit with some of the world’s leading employers.

We make it easy to prioritize your health, whether you decide to head to a local studio, play an on-demand workout or book yourself a much needed wellness appointment.

Over 100 million reservations later, we truly believe that we’re just getting started.

What we believe

At ClassPass, we believe in the power of movement.

But we believe in more than just that.

We believe in building for the future, creating more opportunities for everyone around the world to live fully and in good health.

We believe that we can always push ourselves and our company to be better, and that there is power in the hard things when we’re all working together toward the same goal.

We believe in building a diverse company where a sense of belonging is felt by employees, customers and partners alike.

And we believe that the secret to ClassPass’ success is its people.

ClassPass is an Equal Opportunity Employer.

We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics.

Job Type: Full-time

Pay: $17.00
– $20.00 per hour

Benefits:
401(k) Dental insurance Employee discount Health insurance Referral program
Schedule:
8 hour shift Day shift Holidays Night shift Weekends
Supplemental Pay:
Bonus pay
Application Question(s):
How many years Customer or Client Support experience do you have?

Experience:
B2B sales: 1 year (Preferred)
Work Location:
Multiple locations
Work Remotely:
Temporarily due to COVID-19