This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Job offers selected exclusively for people in Texas

To post a job, login or create an account |  Post a Job

Baylor Scott & White Health: Supv Access Services

Baylor Scott & White Health

This is a Full-time position in Austin, TX posted September 26, 2021.

*JOB SUMMARY* The Supervisor of Access Services is responsible for ensuring the efficient operations and customer service quality for the Access Services unit within the department.

This position serves as a resource to access and non-access staff with regard to revenue cycle operations.

*ESSENTIAL FUNCTIONS OF THE ROLE* * Supervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary.

* Responsible and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction.

* Ensures timely follow up and escalation recovery is performed.

* Monitors all outbound and inbound activities of the team according to performance standard goals.

* Improves quality results by evaluating processes and recommending changes.

* Coordinates and enforcing system policies, procedures and productivity standards.

* Performs routine call quality reviews on recorded or live calls according to established procedures.

* Performs account research to assist with system level initiatives or requests (e.G., customer complaints, incorrect estimates, administrative write-offs.) * Immediately reports any performance, productivity and behavioral related issues regarding staff to management for review.

* Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and assists Access Services Director and Manager with flexing staff to volumes.

* Motivates and mentors team members to maintain a positive and productive work environment, and creates and implements goals, action plans, and incentives to drive desired production results.

* Performs call monitoring, coaching, training, and feedback and disciplining.

* Coaches, counsels and motivates employees.

* Serves as a role model for staff in maintaining effective communication with internal and external customers, including employees, patients, guests, insurance companies, employers, doctors and hospital personnel.

* Acts as an information source to ensure resolution of customer inquiries and complaints.

* Handles escalations on an as needed basis.

* Administers and handles escalation requests for system and Revenue Cycle policies (e.G., Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders).

* Participates in the hiring process, and administers performance management, recognition and disciplinary actions.

* Assists with interviewing applicants, hiring, disciplinary actions and performance reviews.

*KEY SUCCESS FACTORS* * Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.

* Requires basic knowledge of medical and coding terminology.

* Proficient typing and keyboarding skills.

* Basic computer skills and Microsoft Office.

* Demonstrated ability to work independently.

* Strong written and verbal communication skills.

* Works Independently and self-starter.

* Proven ability to problem-solve, perform critical thinking.

* Requires excellent listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

* Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life ordeath situations.

* Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

* Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

*BENEFITS* Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* EDUCATION: Associate’s or 2 years of work experience above the minimum qualification EXPERIENCE: 2 Years of Experience