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Technical Sales Support Engineer 1

Millipore Corporation

This is a Full-time position in Austin, TX posted June 7, 2021.

A career with EMD Electronics is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Electronics is a business of Merck KGaA, Darmstadt, Germany.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. 

This role does not offer sponsorship for work authorization.  External applicants must be eligible to work in the US.

Your Role:

Delivery Systems and Services (DS&S) platform provides GASGUARD specialty gas delivery equipment, CHEMGUARD liquid chemical equipment, Polyflow slurry delivery and Part Clean/Carrier Clean equipment and associated turnkey installation and services to Versum customers. 

This position is accountable for providing technical and aftermarket support for Delivery Systems & Services (DS&S) offerings including GASGUARD®, ChemGuard®, and Polyflow equipment products for the Americas and Europe with an initial focus on the GASGUARD®, ChemGuard®, Product line of equipment. This position will be integrated into the North America and Europe Sales Team and will mainly provide support to the Sales Engineers in these regions. The Technical Sales Specialist will manage the sales efforts of spare parts, retrofits and services as well as handling customer complaints, warranty and services issues for our customers based in these regions.

This position is a high activity position working as an integral part of the Sales team. A qualified candidate will be a strong team player that is able to work with internal and external partners and customers to develop strong relationships that effectively support Sales activities. The position will be located Tempe, AZ, Allentown, PA or Austin, TX.   

  • Develop quotations for spares and retrofit opportunities for new fabs, expansions, and process changes.
  • Support general equipment proposals as needed to support the Sales Engineer.
  • Monitor order execution for capital equipment manufacturing progress regarding shipment schedule.
  • Monitor on-time shipment of materials to customers and track down missing parts as required by customer inquiries.
  • Coordinate with the Sales engineer and appropriate internal individuals to help facilitate the closure of manufacturing and engineering offline issues.
  • Provide technical sales support to customers (as needed by the Sales engineer) for spare parts and minor spec gas and chemical precursor equipment questions.
  • Assist the Sales Engineer with managing Customer Specific Equipment and Spare Parts Price lists.
  • Internal sales team point of contact for reporting progress and closure of Customer quality notifications to the Sales Engineer for communication to the customer. 
  • Sales interface for Start-up services opportunities in region. Responsible for coordinating with customers and Versum Regional Sales Manager when equipment is scheduled to ship and when start-up support is needed.
  • Flexibility in dealing with competing priorities, have the skills for developing solutions for customer needs and a willingness to work in a fast-paced organization.

Who You Are:

Minimum Qualifications:

  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other technical field
  • 3+ years of project and/or commercial experience
  • 5+ years of experience in the semiconductor industry
  • 5+ years of experience working with semiconductor delivery equipment such as spec gas, slurry and chemical

Preferred Qualifications:

  • Technical knowledge and understanding of electronics specialty gas/chem equipment design and operation
  • Considerable inter-personal and organizational skills
  • Ability to influence the cross functional team
  • Ability to inspire the confidence of Management and Customers in correspondence and reaction to problems
  • Self-motivated and able to manage multiple problems at one time
  • Desire to advance into a Sales Engineering role

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.