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Talus Payments: Customer Service Representative

Talus Payments

This is a Full-time position in Dallas, TX posted September 3, 2021.

Job Summary:The Customer Service Representative position serves as a liaison between our company and our clients by handling inbound and outbound customer service calls, chat and written correspondence.

A successful candidate will have excellent written and oral communication skills, be able to accept ownership for effectively solving customer issues and will keep customer satisfaction at the core of every decision and behavior.Duties and Responsibilities:Positive, Can Do attitudeManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling specific topicsAbility to quickly identify clients’ needs and provide viable resolutionsSeize opportunities to present additional products and services to extend company value when they ariseBuild sustainable relationships and engage customers by going the extra mileKeep records of all conversations in our call center database at a comprehensible levelSupport process change initiatives as directed by managementFrequently attend educational trainings to improve knowledge and performance levelMeet personal and team qualitative and quantitative targetsResponsible for maintaining KPI’s such as email and ticket response timesEnsure adherence to company policies and proceduresMinimum Requirements:High School Diploma or equivalent3 year minimum inbound/outbound call center experienceOutstanding verbal and written communication skillsTrack Record of overachieving quotaMust be detail orientedAbility to prioritize and multitask in a fast paced environmentProficient with Microsoft Office SuiteCompetencies:Customer Service Manager difficult or emotional client situations with empathy and compassion; Respond promptly to clients needs; Solicit customer feedback to improve service levels; Respond timely to inquiries/requests for assistance; Meet commitmentsInitiative Volunteer readily; Undertake self-development activities; Ask for and offer help when needed; Take independent actionwhere appropriateAttendance Consistently report to work on time/as scheduled; Ensure work responsibilities are covered when absent; Arrive to meetings and other appointments timelyDependability Follow instructions; Respond to leadership direction; Keep commitmentsProfessionalism Approach others in a tactful and engaged manner; React well under pressure; Treat others with respect and consideration