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IT Customer Service C

ACS Solutions

This is a Full-time position in Greenville, TX posted June 11, 2021.

Position Title :: IT Customer Service C
Duration :: 11+ Months
Locations :: Plano, TX, 75074 United States
Job Description:
The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support.

Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions.

The candidate will work with other team members to meet deadlines and provide status.

The candidate must have the ability to resolve end user problems quickly.

The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills.

The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Major functions:

• Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status

• Install, modify, and repair computer hardware/software, which includes the set
– up of new equipment

• Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users

• Work with other team members and status management to meet departmental performance goals

• Other duties as assigned
Job Requirements:
Education/Experience/Licenses etc.:

• Bachelor’s Degree in Information Technology (IT).

A related technical degree may be considered

• Advanced Windows 10 knowledge and experience to include administration and troublehooting

• Experience installing and configuring PCs and printers