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IT Application Support Analyst

Brinks

This is a Full-time position in Coppell, TX posted July 8, 2021.

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

IT Application Support Analyst

Job Description

Brink’s IT-Application Support Analyst is responsible for the facilitation of efficient resolving of application issues with internal users and external users across a large number of applications. This role works in close coordination with both other internal Technology teams and lines of business users, as well as vendor support teams, to analyze information, troubleshoot applications, and provide recommendations to management on a regular basis.
Responsible for resolving incidents and request fulfillment along with using best practices.

What you’ll do:

  • Ensure the successful technical operations of the enterprise Managed File Transfer platforms – notably leading level two production support efforts
  • Troubleshoots and supports proprietary software programs as well as third-party software and applications. Stays current on system features and software releases. Reviews release notes and analyze implications provided by level 3.
  • Responds to user requests; Creates, revises and supports system-related jobs using ticketing system as needed. Documents interactions and schedules follow-ups. Tracks progress and interact with other users to facilitate resolution.
  • Can deploy investigation and diagnostic skills to resolve technical issues which may include application configuration, programming changes, execute scripts, and other technical methods or tools.
  • Create help desk articles, run books and other supporting documentation for applications to allow other support personnel to support applications more efficiently
  • Excellent communication skills are required, both verbal and written, as well as a strong sense of empathy and the ability to respond appropriately during an incident via acknowledgments, updates, and resolutions.
  • Ability to work with users on both a business level and technical level of understanding, as well as act as a technical point of contact to fix application and systems issues.
  • Operate as an escalation point to the Service Desk for all application-oriented incidents and requests
  • Participates fully in application release management cycles, including scheduled/unscheduled maintenance activities impacting the Production environment.
  • Supports major production application deployments as well as other critical change activities.
  • Works in a cross-functional team and assists with configuring, and at times customizing, software applications to meet user needs.
  • Works with multiple teams to improve processes, automate manual work, strengthen controls and increase efficiency.
  • Maintains a working understanding of system infrastructure in order to help monitor and resolve general issues affecting multiple operating systems.
  • Creates, revises, and updates knowledge base procedures as needed.
  • Any other duties as assigned.

Qualifications:

  • Minimum of 5 years professional experience in an IT environment.
  • Minimum of 3 years professional experience supporting multiple applications/systems
  • Must have a basic understanding system administration tools and processes required.
  • Demonstrable knowledge of ITIL framework and IT service management is preferred.
  • 3 years of experience successfully working in a support environment and resolving issues to the end user’s satisfaction.
  • Ability to monitor and respond quickly and effectively to requests received through the ITSM system.
  • Experience with testing procedures, systems processing design, or equivalent processes.
  • Organizational skills sufficient to prioritize concurrent for planned work
  • Exceptional interactive, verbal, and written communication skills.
  • Ability to manage multiple tasks and priorities in a dynamic environment.
  • A confident and approachable personality to work effectively and professionally to resolve time critical incidents.
  • Excellent interpersonal skills with the ability to develop cohesive working relationships with internal and external clients.
  • Flexibility to adapt to change and willing to learn and develop new skill sets as applicable.

About Brink’s
Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.

What’s Next?
Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.