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Hiring Hiring Customer Service Representative, @ $ 18.92, @ Austin, TX USA 78758

Compunnel Inc.

This is a Full-time position in Austin, TX posted June 11, 2021.

Job Description Candidate must be local to Austin, as will be expected to work in the office when it opens toward the end of Summer. Calls will be primarily in California. Hours are 11:00 am – 8:00 pm CST Essential Duties & Responsibilities: Maintain high-end customer satisfaction in your homeowner interaction and communication. Capture all customer-related data into SalesForce (CRM) and record all action taken in your communication. Superb organization skills to stay on top of a high-volume pipeline of 80-100 homeowners you are communicating with at any given time. Interact with homeowners through inbound/outbound calls, web chat and email to collect signed utility solar applications and set timeline expectations for system activation. Exceed service level agreements while working in a fast-paced environment. Develop as a subject matter expert on the solar and new home building industry and on SunPower products. Required Qualifications: Associates degree and 4 years related customer service experience or equivalent combination of education and years of related experience. Strong communication skills both written and verbal. Strong computer skills, including strength in MS Word, Excel and PowerPoint. Ability to handle high inbound and outbound call volume. Comfortable with customer engagement. Highly organized and able to multi-task on the job. Preferred Qualifications: Experience with Salesforce. Naturally curious and focused on learning and getting better. Knowledge of solar and leased services. Naturally curious and focused on always learning and getting better. Company Description Compunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000 members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.