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Eye Centers of Texas: Call Center Representative – Bilingual Spanish

Eye Centers of Texas

This is a Full-time position in Bellaire, TX posted September 4, 2021.

Overview:We are actively recruiting for a Bilingual (Spanish) Call Center Representative to join our growing team at Eye Center of Texas.If you wish to join a growing team with favorable benefits and perks, while contributing to a best in class organization, please apply with your resume.Eye Center of Texas offers a competitive benefits package to its employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO and Paid Holidays PackageEye Center of Texas also offers the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD& DShort Term Disability InsuranceLong Term Disability InsuranceEye Center of Texas, an affiliate of EyeSouth Partners, is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.Company Overview:Eye Center of Texas is affiliated with EyeSouth Partners, an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast.Headquartered in Atlanta, GA, EyeSouth Partners (“EyeSouth”) is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast.

EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care.

EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.EyeSouth’s affiliate network now consists of 22 practices with nearly 200 doctors providing medical and surgical eyecare services at over 100 locations, including 13 surgery centers due to favorable organic growth trends and an impressive track-record of successful affiliations (M& A).Responsibilities:Follow established protocols for greeting callers, triaging patients, and scheduling appointments over the phone.Assists callers in a professional and compassionate manner ensuring their needs are addressed and taken care of.Must be proficient in English and Spanish.Schedules appointments and registers patients appropriately ensuring all required demographic information is obtained and entered into practice management system.Sends educational materials to the patient either by mail or email based on patient appointment type.Qualifications:Mission Demonstrates commitment to the organization’s mission to provide personalized, comprehensive, high-quality eye care.Customer Service Provides excellent customer service to continuously enhance customer and staff member satisfaction.Excellent communication skillsStrong organization skillsWell organized with attention to detailAbility to manage multiple tasks simultaneouslyExcellent follow up skillsAbility to work as a team player