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Customer Service Representative Senior

Stewart Title of Minnesota

This is a Full-time position in Galveston, TX posted April 1, 2021.

When you work at Stewart, you’re part of a global real-estate services company that helps make the dream of property ownership a reality around the world. Whether we’re providing residential and commercial title insurance, closing and settlement services or specialized offerings for the mortgage industry, we deliver comprehensive service, deep expertise and innovative customer solutions by way of our direct operations, network of Stewart Trusted Providers and family of companies. Join our team and discover how Stewart Information Services Company (NYSE-STC) impacts lives for the better. We do more than offer broad-scale real-estate services and solutions; we provide the security for building communities and dreams.Stewart. Real partners. Real possibilities. More information can be found at http://www.stewart.com, subscribe to the Stewart blog at http://blog.stewart.com or follow Stewart on Twitter @stewarttitleco.Job Summary:Performs a variety of duties to assist internal and external customers with problems and/or complaints about the company’s products or services. A senior has several different responsibilities to the team and to the customers the teammates service. Works at enhancing the quality of customer service for the benefit of the company and the customer.Job Roles:* Validates all unscheduled log outs via internal reporting and then reports findings to the supervisor.* Schedules mentoring sessions with other customer service representatives; coaches and helps others make a plan for development.* Handles expedited situations which require adaptation of response or extensive research according to customer response.* Responds to the most complex customer inquiries and provides well- thought out solutions.* Provides detailed information about services, policies, and pricing and offers more advanced proactive plans.* Keeps track of the type of customer complaints and analyzes the trend to minimize them.* Serves as an advanced expert contact for internal and external customers.* Serves as back-up for other Customer Service Representatives.* Other duties as assigned.Role Specific Knowledge:* In lieu of customer service experience, in-depth knowledge of the title industry, products and their applications is acceptable.* Superior written/verbal communication skills with internal/external audiences and multiple organizational levels.* Must possess strong interpersonal skills; effectively build team relationships with peers and cross functional co-workers.* Empathize with the customers to build a strong relationship to ensure loyalty of the customer.* Strong initiative and drive for continuous improvement is critical.* Good PC skills with both Order Entry software and Microsoft Office products* Must exhibit the ability to successfully multi-task and prioritize work.* Must use judgment and tact.* Requires knowledge of the title industry organization, products, and/or services.* Requires advanced problem solving skills.* Ability to assess needs and suggest/promote alternative products or services.* Requires ability to navigate a computerized data entry system or other relevant applications.* Applies company policies and procedures to resolve a variety of issues, including complex issues.Education, Licensure, and Experience:* Completion of a High School diploma or GED required* Completion of an undergraduate degree in any equivalent field preferred.* Minimum of 3-5 years of experience in customer service which includes experience in the title industry.Returning Job SeekersAlready have a candidate profile? Log in to access and update your current profile to access and update your current profile.Stewart EmployeesStewart employees should access Careers through the Stewart Point internal jobs database.Equal Employment Opportunity EmployerStewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1-800-729-1904 Option 4 or by email at careers@stewart.com.