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Customer Service Representative – Round Rock Branch

Happy State Bank

This is a Full-time position in Round Rock, TX posted July 5, 2021.

Summary: Processes financial transactions for customers, sell negotiable instruments, cross-sell bank products and services, and provide quality customer service.

Essential Duties and Responsibilities include the following:
Provides quality customer service to customers and co-workers;Opens new consumer and business accounts;Accepts and processes deposits, including large commercial deposits, night and mail deposits, and loan payments;Gives cash from deposits while ensuring that individual receiving cash is authorized on that account;Sells cashier checks, and money orders,Transfers funds;Monitors cash for detection of counterfeit money;Verifies customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification;Buys and sells cash to maintain teller drawer at set monetary level;Buys and sells money to tellers and vault;Balances cash drawer at the end of the day;Orders money from the vault;Occasionally balances the vault;Identifies and processes dormant accounts;Answers telephones;Performs depository account maintenance and enter new accounts into system;Serves as a backup Teller as needed;Assists branch manager; andPerforms other work related duties, as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable each individual with disabilities to perform the essential functions.
Must have the ability to type 60 wpm;Must be able to operate 10-key;Must be able to perform basic reading, writing and math skills;Must be able to complete normal transactions with limited supervision;Must be proficient in computers and Microsoft Office software;Must have working knowledge of office equipment;Must have the ability to handle large amounts of money without error;Must have strong organizational, interpersonal, communication, and customer relation skills;Must have attention to detail and mental concentration for accurately performing tasks;Must be able to balance multiple tasks simultaneously;Must be able to handle frequent interruptions; andMust be able to pass background and credit screening process.
Education and/or Experience:
High school diploma or general education degree (GED) required;Minimum one (1) year experience working as a Teller preferred; andComplete New Account -Consumer and New Account
– Business training