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Customer Service Representative

Academy Sports + Outdoors

This is a Full-time position in Dallas, TX posted July 5, 2021.

Academy Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy culture for over 70 years. With over 22,000+ team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.

Academy Sports + Outdoors is hiring Part Time Work-At-Home Customer Service Associates!

Eligible candidates must reside in Texas, Oklahoma or Alabama.

Job Requirements:

What you’ll do:

  • Answer incoming customer contacts (calls, chats, emails) in a professional manner
  • Respond to customer inquiries through multiple channels, as needed
  • Research and troubleshoot problems and provide resolutions by using available resources
  • Provide customers with product and service information

What we offer:

  • Fun, fast-paced work
  • Competitive hourly pay rate
  • Work-At-Home atmosphere!

Minimum Qualifications:

  • High school diploma or equivalent required
  • 6+ months experience in a customer service related role required
  • Experience in an Omni Channel Contact Center environment preferred
  • Previous Work-At-Home experience preferred

Home Office Requirements:

  • Wired, broadband internet connection (Cable, DSL or Fiber) must be in place before starting
  • Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.