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Customer Service Agent

Total Airport Services, LLC

This is a Full-time position in Houston, TX posted April 2, 2021.

Customer Service Agent is a highly motivated individual, a self-starter, and team player, with a strong drive for results and continual improvement to join its team. The Customer Service Agent will be fully responsibility for delivering effective passenger services solutions to our customers. The Customer Service Agent will promote a positive team environment to better serve our customers at a high-volume airport.  

 The Customer Service Agent is responsible for:  

1.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  


• Practicing safety conscious behaviors according to TAS organizational guidelines ensuring a safe and secure operation, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.  

Operational Performance   

o Greeting our customers to guide and assist them with ticketing and baggage check-in.  

o Safe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers.   

o Agents will also operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.  

o Making professional public gate announcements that exhibit a positive persona.   

o Providing baggage service and assisting passengers with mishandled baggage.   

o Providing flight, ticket, direction and other travel information and customer services to passengers.  


. • Customer Service  

o Understanding our customers’ needs, quickly finding resolutions to problems and maintaining professionalism and composure.  

o Assist customers with special needs and unaccompanied minors.  

Fiscal Responsibility   

o Operate within key performance indicators (KPI’s) and convey to necessary actions as needed  


Regulatory Compliance  

o Ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigration, airport authorities, and business partners.   

o Attend all TAS assigned local airport, security, and safety meetings.   

Cultivate a Professional, Team-based Work Environment  

o Able to work with a multinational work force, and to adjust to the local conditions of the station.   

o Function in accordance with attendance and timekeeping requirements.  

Perform Other functions or Duties as requested.  

Work shifts as required by the business  

NOTE: TAS Applicants must in accordance with International Air Transport Association (IATA) standards pass a security clearance (for airport security purposes) a federal background check, be fingerprinted, and complete the required educational course(s) prior to being issued an airport badge, and Customs Border Protection seal.   

TAS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. 

TAS expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.