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Business Jet Center: Customer Service Representative

Business Jet Center

This is a Full-time position in Dallas, TX posted June 9, 2021.

Summary:The Customer Service Representative plays a critical role for Business Jet Center in providing effective customer service for clients and assisting with arrivals and departures of aircraft and passengers.

Customer Services Reps work to uphold Business Jet’s high standards of serviceability in all aspects.

Essential Duties and Responsibilities:Includes but is not limited to:Greet customers and clients at front deskTalks with customers by phone or in person and receives service ordersFill out contract forms, determines charges for service requested, collects payments and prepares change of address records.Coordinate transportation, catering, and lodging reservations.Greet aircraft and take service order to include fuel, catering, tidy-turnaround, etc.Assist Ramp Agents with supplying departing aircraft with coffee, ice, requested newspapers and catering.Set up, maintain, and tear down refreshments for customers.Maintain and record appropriate supply levels.Escort and assist in all transportation needs (i.E.

pick up/drop off passengers).Update arrival/departure board.

Communicate customer needs to appropriate departments.Complete request and other customer contract forms.Clean and organize work areas.Education/Experience: High school diploma or general education degree (GED) Valid Driver’s License Knowledge, Skills Abilities: Ability to Obtain airport security badge Customer service skills Problem solving skills Oral and Written Communication skills Detail Oriented Ability to work under pressure Ability to follow detailed instructions Ability to multitask Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

The employee must frequently lift and/or move items over 25 pounds.

Work Environment:While performing the duties of this job, the employee is frequently exposed to various weather conditions and loud noises.