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Application Support Team Manager (VP) – TTS Technology


This is a Full-time position in Irving, TX posted September 4, 2021.

**Background**We are seeking a VP level technologist to help manage our application support team in Irving, to help deliver for TTS applications.**Responsibilities:**+ Serve as technical lead when team is dealing with incident management+ Demonstrates technical maturity+ Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.+ Vendor relationship management including oversight for all offshore managed service.+ Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.+ Formulate and implement a framework for managing capacity, throughput and latency.+ Define and implemented application on-boarding guidelines and standards.+ Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.+ Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training+ Participates in business review meetings, relating technology tools strategies to business requirements.+ Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program+ Performs other duties and functions as assigned**Essential Technical Experience:**+ Demonstrated experience in service desk engineering+ Fundamentals of Linux/Unix and demonstrated experience supporting development in Unix Systems+ Solid SQL+ Experience using call/ticketing software+ Scripting Skills+ Experience supporting Unix systems with all of the following: AIX, MQ, ORACLE, OraaS Database, Java, SQL, NDM and WebSphere.+ Knowledge on Geneos ITRS monitoring would be an added advantage+ Experience with WebSphere architecture and business objects+ Experience in Autosys job scheduling Monitoring tool like ITRS, AppDynamics.+ Understanding of client server architecture (clustered and non-clustered)+ DevOps minded**Qualifications:**+ Senior to advanced level experience in an Apps Support role with commensurate experience in people management.+ Experience of senior stakeholder management+ Project management with demonstrable results in improving IT services+ Capacity Planning/Forecasting exposure a plus+ Effectively share information with other support team members and with other technology teams+ Ability to plan and organize workload+ Consistently demonstrates clear and concise written and verbal communication skills+ Ability to communicate appropriately to relevant stakeholders**Job Family Group:**Technology**Job Family:**Applications Support**Time Type:**Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc.

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