Receptionist

Job Description

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking a Receptionist to support the Dallas office, reporting to the Office Administrator.

The role will reside in the Dallas office and be responsible for handling the office reception areas, answering internal and external switchboard calls, and performing other general reception duties. Receptionists are expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the Receptionist must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.

Key responsibilities of this position include:

• Greet, welcome and announce clients and visitors to the office.
• Guide visitors to their respective meeting rooms or visitor offices.
• Answer telephones (internal and external calls); take and transmit calls and messages to office personnel, clients and visitors.
• Schedule and confirm meeting reservations for Conference Center.
• Schedule and confirm visiting attorney office requests.
• Consult with appropriate personnel to coordinate conference room functions, as needed.
• Track and maintain taxi voucher log.
• Track and maintain parking log.
• Maintain visitor badge inventory and log to ensure security standards are upheld.
• Serve as Receptionist for special office events (conferences, symposia, training programs), and direct outside visitors to their destinations.
• Serve as Receptionist for special off-site events (conferences, symposia, Marketing or Recruiting programs).
• Work closely with Office Administrator to ensure meal requests are ordered and handled appropriately.
• Assist Recruiting and Marketing teams with event preparation (creating nametags, updating RSVP lists, assisting with Visitor Check-In).
• Coordinate with Facilities Department for service requests and tenant requests.
• Notify Office Administrator of security concerns.
• Perform clerical and administrative projects as assigned by supervisors.
• Assist with basic IT needs for conference rooms.

Qualifications (Experience, Knowledge, Skills & Abilities):

• High School Diploma or equivalent
• Minimum of 1 year experience as a receptionist, preferably in a professional services environment
• Extensive knowledge of and proficiency on telephone and voicemail systems, including basic and advanced functions
• Excellent telephone manner and oral communication skills
• Thorough knowledge of office procedures for conference room and food service scheduling
• Ability to handle difficult situations with discretion, tact and diplomacy
• Ability to be maintain a positive attitude as internal and external clients pass through the reception area
• Familiarity with office and firm personnel
• Familiarity with office space (location of specific departments, offices, conference rooms, etc.)
• Ability to operate office equipment and technology used on a regular basis, including computers and telephones
• Ability to read, comprehend and follow instructions
• Ability to respond to changing priorities
• Ability to handle many tasks simultaneously
• Ability to work in a fast-paced environment
• Ability to perform clerical tasks with a high degree of accuracy
• Ability to work with a wide range of people in a team setting
• Ability to establish effective working relationships with clients, vendors and others outside the firm
• Ability to establish effective working relationships within the department, office and firm
• Strong service orientation
• Legible handwriting
• Excellent organizational and record-keeping skills
• Commitment to professional growth and development

Akin Gump Strauss Hauer & Feld LLP participates in E-Verify for purposes of verifying employment eligibility